Position reports directly to Area Manager

Primary Responsibility

• Build store sales and profits in accordance with performance goals set by upper management
• Personally follow and promote adherence to company policies and procedures among all store employees
• Control labor costs
• Ensure quality and efficiency of all work performed by personnel
• Coach store employees to achieve better performance and attitude for the betterment of themselves and the company
• Terminate employees who do not follow the mission and values of the company and/or its policies and procedures
• Create positive working environment for all employees in accordance with company policies and procedures

Customer Service

• Provide quality services to customers in accordance with the company’s mission and values
• Create positive experiences for customers both on the phone and in the store
• Follow up with customers to ensure their satisfaction
• Provide reasonable solutions to customers who are not satisfied with experience

Store Asset

• Ensure that appearance of store adheres to company standards.  This includes both the exterior and interior of the store
• Ensure a safe and secure environment for all employees and customers
• Promote services and special offers as directed by upper management
• Understand and Manage key metrics to promote the success of the store:
• Revenue, Labor costs, Inventory, Comebacks, Outside vendor purchasing (parts costs), Gross profit

Skills Desired

• Desire to help other people
• Customer service sensitivity and attitude
• Ability to coach and manage people
• Ability to multi-task
• Ability to understand and control store expenses
• Ability to run an efficient and safe operation
• Ability to communicate with customers in a trustworthy, friendly and advisory manner

Compensation & Benefits:

• Schedule: 5-Day Work Week (Enjoy your life outside the shop).
• Insurance: Health, Dental, and Vision available (Eligible 1st of the month after 60 days).
• Retirement: 401(k) with Company Match (Subject to plan terms).
• Time Off: Paid vacation, sick leave, and holidays.

Why Join Brake Masters?

• Competitive Compensation: Top-tier pay that reflects your mastery and experience, plus performance incentives.
• State-of-the-Art Equipment: Access to the latest diagnostic tools and shop equipment.
• Career Growth: Ongoing training opportunities to keep your certifications current and your skills sharp.
• Great Culture: A collaborative, team-oriented shop environment where your voice and expertise matter.

Ready to shift your career into high gear? Apply today by uploading your resume, a brief overview of your experience, and a copy of your current certifications. Join Brake Masters and help us keep our community safely on the road!