Position reports directly to Store Manager

Primary Responsibility

• Follow the company’s mission and values as stated in the employee handbook and operations manual
• Management of 4 Assets as they relate to a particular store
• Run store in absence of Store Manager
• Build store sales and profits in accordance with performance goals set by upper management
• Personally follow and promote adherence to company policies and procedures among all store employees

Specific Responsibilities

1) People Asset

• Responsibility for actions, performance and attitude of techs working in the store
• Screen, endorse and hire new techs working in the store
• Control labor costs
• Ensure quality and efficiency of all work performed by techs
• Coach techs to achieve better performance and attitude for the betterment of themselves and the company
• Terminate techs who do not follow the mission and values of the company and/or its policies and procedures
• Create positive working environment for all employees in accordance with company policies and procedures

2) Customer Asset     

• Provide quality services to customers in accordance with the company’s mission and values
• Create positive experiences for customers both on the phone and in the store
• Follow up with customers to ensure their satisfaction
• Provide reasonable solutions to customers who are not satisfied with experience
• Use all tools provided to ensure customer satisfaction

3) Store Asset

• Ensure that appearance of store adheres to company standards.  This includes both the exterior and interior of the store
• Ensure a safe and secure work environment for all store personnel
• Ensure a safe and secure environment for all customers
• Promote services and special offers as directed by upper management
• Understand and Manage key metrics to promote the success of the store:
• Revenue, Labor costs, Inventory, Comebacks, Outside vendor purchasing (parts costs), Gross profit

4) Reputation Asset

• Conduct yourself and ensure that all personnel conduct themselves in a manner that continually enhances the store and the company’s reputation.  This includes all interactions with employees, customers and vendors.
• Take reasonable action whenever it becomes apparent that the store or the company’s reputation may be or has been diminished.  In all cases, customer complaints must be reported to the Store Manager, even if the issue was already resolved.

Skills Required

• Desire to help other people
• Customer service sensitivity and attitude
• Minimum of 3 years experience as a tech
• Ability to coach and manage people
• Ability to multi-task
• Ability to understand and control store expenses
• Ability to run an efficient and safe operation
• Ability to communicate with customers in a trustworthy, friendly and advisory manner
• Ability and desire to resolve customer satisfaction issues immediately or, when appropriate, with the assistance of the Store Manager.

Compensation & Benefits

• Schedule: 5-Day Work Week (Enjoy your life outside the shop).
• Insurance: Health, Dental, and Vision available (Eligible 1st of the month after 60 days).
• Retirement: 401(k) with Company Match (Subject to plan terms).
• Time Off: Paid vacation, sick leave, and holidays.

Why Join Brake Masters?

• Competitive Compensation: Top-tier pay that reflects your mastery and experience, plus performance incentives.
• State-of-the-Art Equipment: Access to the latest diagnostic tools and shop equipment.
• Career Growth: Ongoing training opportunities to keep your certifications current and your skills sharp.
• Great Culture: A collaborative, team-oriented shop environment where your voice and expertise matter.

Ready to shift your career into high gear? Apply today by uploading your resume, a brief overview of your experience, and a copy of your current certifications. Join Brake Masters and help us keep our community safely on the road!